At Suppion, we strive to provide high-quality products and a smooth purchasing experience. This Return & Refund Policy explains how returns, refunds, and exchanges are handled for standard products, single-use hygiene products, and custom/personalized orders, in full compliance with the EU Consumer Rights Directive (2011/83/EU).
By placing an order, you agree to this policy.
For non-custom and non-hygiene-sensitive products, customers within the European Union have the right to withdraw from their purchase within 14 days of receiving the goods.
Product must be unused and in its original packaging
Customer is responsible for return shipping costs
Refund is issued after product inspection
To request a return, contact us at:
📧 [email protected]
We sell single-use and hygiene-sensitive products, such as:
Disposable bed covers
Disposable towels
Medical-use textile supplies
Any product intended for one-time use and direct skin contact
Under EU Consumer Rights Directive Article 16(e), these items are not eligible for return once their packaging has been opened.
✔ Returns are accepted only if the product is unused and sealed
❌ Once the seal or packaging is opened, returns cannot be accepted for hygiene and health protection reasons
This rule applies even if the product has not been used but the packaging has been opened.
If your order includes:
Custom text
Printed names
Customized designs
Tailor-made or made-to-order items
these products are exempt from the standard 14-day return right according to EU Consumer Rights Directive Article 16(c).
❌ Cannot be returned
❌ Cannot be refunded
✔ Can only be replaced or refunded if defective or produced incorrectly
Please verify personalization details before submitting your order.
If you receive an item that is:
Defective
Damaged during shipping
Incorrectly customized
Not matching the order
you are entitled to a free replacement or full refund, regardless of the product category.
Notify us within 7 days of delivery
Provide photos showing the defect or damage
We cover all return shipping costs for defective or incorrect items
We cannot accept returns for:
Opened single-use or hygiene-sensitive products
Personalized products produced correctly
Used, washed, or altered items
Items returned after the allowed return period
Products missing original packaging (for standard items)
Once your return is approved and received:
Refunds are processed within 7–10 business days
Refunds are issued to the original payment method
Initial shipping fees are refunded only if the item was defective or incorrect
To start a return or report an issue, please contact our support team at:
Include:
Order number
Full name
Product type (standard / hygiene / personalized)
Photos (if damaged or incorrect)
Reason for request
For questions regarding this Return & Refund Policy: